FAQ’s – Frequently Asked Questions
Q. How fast will you be able to arrive to my address?
A. The average time is 15-20 minutes. Sending a technician to your location is a process which takes extreme accuracy when gathering the pertinent information from you the customer. Once we gather your information which includes your name, address, phone number, type of vehicle if applicable, type of service requested, we can then dispatch a technician that is in close proximity to your location.
Q. Can you program Transponder keys?
A. Yes, we can program Transponder keys for all makes and models cars.
Q. What is a lock re-key?
A. It’s an alternative to a new lock installation, in case that your lock is not broken, but someone who you don’t want to have an access to your property has a copy of your key. It’s a faster and cheaper alternative that provides the same result security-wise, so unless your lock is damaged – we recommend that you just re-key it.
Q. What types of car keys do you make?
A. We make all of them, be it a standard metal key, a VATS key or a Transponder key. Just let us know what make and model car you have, so we will know what type of blank key we need to take with us!
Q. It’s 3 AM and I need your service. Can you help me right now?
A. Yes, anytime! On top of that – we don’t even charge any extra payment for services provided late at night, during weekends or during holidays, so call us now with confidence!
Q. What payment methods do you accept?
A. Cash, Credit and Debit are accepted.
Q. Do you have fixed pricing?
A. No, the only price that is fixed is the Service Fee or Trip Charge. All other pricing depends on the type of work that you are inquiring about; the type of door lock or security system already installed and/or the year, make and model of your vehicle.
Q. Where are you located?
A. We are a mobile locksmith company which means that we do not have a store front location. We have mobile locksmith technicians working within 15 minutes of your area.
Q. What is the difference between re-keying a lock and changing a lock?
A. Changing a lock consists of taking out the whole locking mechanism and installing a whole new lock. Re-keying consists of changing the pin settings that are in the lock cylinder. Your existing key will no longer work, we provide you with new keys, and you can keep your same lock that is currently on your door.
Q. What if it is not my property, but I need to gain access?
A. Simple. Whoever owns the property would need to send us credentials via fax or e-mail. This includes ID with the name matching the title and or registration of a vehicle, or perhaps ID with an address that matches where services will be rendered on a home or business. This can be sent to us via fax or e-mail from the owner stating that John Doe has permission entering the property.
Q. Will I get reimbursed by my insurance company for services?
A. It depends on your insurance policy, however we can send a formal invoice to you or your insurance agent with provided contact information via fax or e-mail.
Q. I own a business. How can we set up business to business consumer for all of our locksmith needs?
A. Give us a call, we will exchange the necessary documents and information. We look forward to building a relationship with your business.
Q. Why should I use a locksmith to make a key to my vehicle instead of the dealer?
A. That would be a personal choice, but since the technicians come out to you, that cuts the cost of having to tow your vehicle to the dealership and therefore your out of pocket expense is less.
Q. Can a locksmith add a lock or a deadbolt to my door if there is not currently one there?
A. Yes. Just let us know that you need a fresh installation.
Q. If a service technician comes out on site to where the service is needed, but I no longer need service anymore Do I still have to pay the service fee?
A. Yes. The service fee is to cover our cost for time and travel expenses for when the technician comes to your location. If you do not call to cancel your order, and the technician shows up, you are still legally obligated to pay the fee.